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Building Therapeutic Alliance- How to Strengthen Relationships and Improve Outcomes

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Date Published

June 14, 2020


Minnesota APTA


Patient Relationships, Patient Satisfaction, Physical Therapy


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A strong relationship is the backbone to a successful healthcare experience from the client’s perspective. However, clinicians are pressured for more productivity, increased client volumes, decreasing duration of care, and all while improving outcomes for clients. These demands negatively impact the quality of care. Most clinicians have rapport building skills, but eventually they encounter a client who pushes them past heir capability and healthy rapport feels impossible to foster. Therapeutic Alliance (TZ) is the relationship and the means by which both parties engage with one another to effect positive changes. The theory of TA is rooted in psychology from concepts of Roger’s Unconditional Positive Regard to Borodin’s Working Alliance. However, in recent years the model has been researched, refined, and applied specifically to physical therapy. This course provides a conceptual framework of therapeutic alliance, verbal and non-verbal communication techniques, how to repair a rupture, and examines the evidence of improved outcomes with strong TA. Participants will be able to discuss and practice applying TA principles using case studies as well as learn opportunities and challenges for implementing TA into practice.

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Peter Freeborn, PT, DPT

Peter Freeborn, PT, DPT is a physical therapist at a 450+ bed Level 1 Trauma hospital in Saint Paul, MN with acute,... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
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If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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